Debi Croes, MBA               Principal

PROFILE:
Energetic, positive and motivating, Debi Croes is a gifted and recognized leader in the field of medical group management. Her 20-plus years of experience nourish and inspire a remarkable insight. More than a skilled consultant, Ms. Croes is also a respected, motivating speaker, teacher and writer. She regularly addresses the Medical Group Management Association and its subgroup, the Academic Practice Association. She teaches a graduate-level physician practice management course. And her writing and commentary have appeared in American Medical News, the Medical Group Management Journal and The Boston Globe.

EXPERTISE:
Ms. Croes is an expert in reconfiguring the operations of academic medical centers and integrated delivery systems. Faculty practice plans have also relied on her ability to develop strategies that boost profitability while protecting commitments to teaching and research. Armed with a deep understanding of the forces that exist in today's healthcare marketplace, Ms. Croes finds effective ways to deal with the unique pressures medical organizations face.

STRATEGY:
Ms. Croes merges sophisticated planning and a true scientific approach to enhance patient access, hit service targets, increase provider productivity and generate increased revenue. Applying industry standards and formulas to individual circumstances, she creates a unique solution for each client.

RESULTS:
 Ms. Croes' efforts have a global effect, improving customer service and patient satisfaction, while boosting medical and office staff morale. Ms. Croes initiates and manages organizational change in medical environments. Under her guidance, physicians challenged by the competing demands of clinical, research and teaching obligations find ways to enhance their commitments to patient care. Administrators learn to optimally manage fluctuating clinical capacity.

 Ms. Croes' work-flow redesign of practice-based functions such as pre-registration, registration, check in/out, and scheduling dramatically improves revenue generation and collection efforts. Tackling the issue of patient appointment wait times, she has helped speed access to care and boost patient volume.

Overall, the Croes•Oliva Group has done much to help clients boost performance in the areas of profitability, productivity, patient access and practice operations. This work, to which Ms. Croes has contributed significantly, has been showcased in Health and Hospital Networks, The Wall Street Journal and numerous other national and local publications.

HISTORY:
Prior to founding The Croes•Oliva Group with partner Jayne Oliva, Ms. Croes was Director of Provider Relations at Maxicare, Director of Practice Management Services at a Boston-area healthcare organization and director of a non-profit health agency in Western Massachusetts. She also managed her own $4 million billing service.

Ms. Croes earned a Master of Business Administration degree from Simmons College, Graduate School of Management in Boston. She received her Bachelor of Arts degree from Boston University.