Jayne Oliva, MBA               Principal

PROFILE:
An articulate and realistic innovator, Jayne Oliva has delivered tangible results for clients nationwide for more than 20 years. She coalesces senior administrators, physician leaders and practice managers to achieve performance improvements previously thought unattainable.

A persuasive speaker, Ms. Oliva frequently addresses hospital associations and physician organizations. In demand as an author, her writing and commentary have appeared in American Medical News, the Medical Group Management Journal and The Boston Globe. Ms. Oliva also teaches a graduate-level physician practice management course.

EXPERTISE:
Armed with the lessons she has learned in the healthcare arena - including managed care, hospitals, and physicians in private and group practices - Ms. Oliva develops innovative solutions to meet the challenges facing academic medical centers and integrated delivery systems. Her multiple perspectives ensure workable solutions and win-win outcomes for all.

A persuasive speaker and published author, Ms. Oliva's expertise in communication ensures consistency in organizational messages.

STRATEGY:
Ms. Oliva's key goals are to help staff manage higher levels of patient volume, to improve the coordination of care delivery and to generate increased revenue. By providing physicians with the tools and resources they need to render quality care, she gains their initial buy-in and ongoing support for process improvements.

RESULTS:
Ms. Oliva has maximized opportunities to boost provider productivity and has assisted staff in appropriately allocating clinical resources. Her efforts have contributed to greater staff efficiencies and improved patient access and work-flow design. She has also excelled at setting and communicating realistic patient service guarantees. What's more, her guidance has helped prevent both provider and facility overcapacity in academic medical centers and integrated delivery systems alike.

Overall, the Croes•Oliva Group has done much to help clients boost performance in the areas of profitability, productivity, patient access and practice operations. This work, to which Ms. Oliva has contributed significantly, has been showcased in Health and Hospital Networks, The Wall Street Journal and numerous other national and local publications.

HISTORY:
Prior to founding The Croes•Oliva Group with partner Debi Croes, Ms. Oliva was vice president of a Boston-area hospital system where she started a division of physician practice support. At the Research and Educational Trust of the American Hospital Association, she was responsible for identifying and informing hospital leaders of emerging health trends and strategies.

Ms. Oliva's academic credentials include a Master of Business Administration, with concentration in Finance/Marketing, from Northwestern University, Kellogg Graduate School of Management in Chicago, IL. She holds a Bachelor of Science degree, graduating magna cum laude, from Boston University.