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The initial focus of The Croes•Oliva Group was to help physicians in private practice operate profitably in an increasingly demanding market.
During the early 90's, as healthcare reimbursement rates tumbled, competition for patients intensified. Physicians in private practice were the first to feel the pressure to simultaneously increase revenue and lower the cost of care delivery.
Using an innovative, multi-disciplined approach, The Croes•Oliva Group helped these private practices achieve what they had previously thought impossible: improved access and higher profits.
In the mid 90's, the pressure to deliver medical care more efficiently spread to community hospitals and integrated delivery systems. Looking to bolster their services through partnerships, these organizations began to buy physician practices, which they pushed and pulled in an effort to manage them profitably. When resistance was encountered, The Croes•Oliva Group was brought in to help. Through our efforts, community hospitals and integrated delivery systems found ways to make their new alliances more successful.
The late 90's brought academic medical centers into the fray. Faced with dwindling research and teaching dollars, these centers were now being pressured to provide clinical care on, at the very least, a break-even basis. Applying the lessons learned through successful physician practice management, The Croes•Oliva Group began helping academic medical centers reap greater revenue from clinical care without curtailing their commitments to research and teaching.
Today, at The Croes•Oliva Group, we continue to help medical organizations find greater success by focusing our attention on improved operations. We infiltrate the culture and the thought process. We study the business from a profit and loss perspective. We determine what level of revenue and volume needs to be generated. Then, we put everything in perspective by delineating a workable course of action.
As agents of change, The Croes•Oliva Group excels at:
- Realigning expectations about physician roles and commitments to delivering ambulatory clinical care
- Redefining tasks to make better use of physician and staff time
- Creating sophisticated volume planning to reach patient access goals
- Organizing pre-visit planning to smooth the care delivery process
- Respecting consumer demands for timely access, service guarantees and continuity of care
At The Croes•Oliva Group, you'll work with senior consultants who have earned their stripes on the front line. We have in-depth experience in the medical practice management field at every level - from support staff, to physician practice manager, to hospital vice president. Drawing upon our more than 100 years of combined experience in the field, strong entrepreneurial roots and MBA degrees, we are uniquely qualified to meet present-day challenges and anticipate future requirements.
Our expertise in all care delivery settings stimulates cross-pollination of ideas and concepts. Having roots in private practice management, we apply the lessons learned in that highly competitive, market-responsive arena to academic medical centers and integrated delivery systems.
Our customized solutions - which can be effectively implemented with internal staff and existing resources - overcome the unique business and operational hurdles our clients encounter daily. Above all, our work respects and safeguards the provider/patient relationship, and values the pivotal role customer satisfaction plays in providing quality health care.
The Croes•Oliva Group is dedicated to providing innovative solutions to the challenges of an ever-changing healthcare environment. We welcome the opportunity to help our national healthcare delivery system provide the highest quality outpatient care as efficiently, cost-effectively and profitably as possible.
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