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" The Croes•Oliva Group not only understood, but honored, our physicians' multi-responsibilities for research, teaching and clinical care. Not only did they help us reach a better balance among all three commitments, but we learned that like research and teaching, there are criteria for successful operation of clinical care. And when all three commitments are fine-tuned and aligned, visit volume and patient access can soar."
Sally Andrews, former Vice Chair for Administration and Planning
Children's Hospital/Boston
"As institutional dollars for research and teaching diminished, and as the organization became increasingly dependent on revenue generated from clinical care delivery, the department chiefs were on the line. We all had lessons to learn about how to deliver patient care more efficiently, productively and profitably. Working individually with each department, The Croes•Oliva Group led everyone toward a common goal and succeeded where other initiatives had failed."
Elaine Brennan, R.N., Senior Vice President - Operations
Montefiore Medical Center
"The Croes•Oliva Group helped us develop clinical and administrative frameworks to more effectively manage our patients - from the first phone call, through the exam, to checkout. We will not allow constrained resources to jeopardize our vision for premier service, unparalleled quality and cost-effective treatment. The Croes•Oliva Group gave us workable plans to help us redesign operations and create a work environment that honors our physicians' multiple obligations."
Sally Iles, Associate Vice President for Medical Services
Massachusetts General Hospital
"Thanks to The Croes•Oliva Group, we accomplished what many faculty practice plans find elusive, if not downright impossible: to operate cost-effectively while still respecting the delivery of quality care, and to hold sacrosanct research and teaching time. We learned that generating clinical revenue is the surest way to protect research and teaching time."
Jeff Hyams, M.D., Chairman
Connecticut Children's Medical Center - Faculty Practice Plan
"The Croes•Oliva Group joined forces with our staff to reconfigure operations to help us to manage increased patient volume and our clinical affiliations throughout the area. The additional challenge was convincing all of us that it could happen. The Croes•Oliva Group's assessments and strategies were on target."
Connie Howes, President and CEO, Women & Infants' Hospital/Rhode Island
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